The new Lifetime Management service changes the way that Rotork Site Services (RSS) operates, with a stronger focus on ensuring the most appropriate response based on the criticality of a customer’s application. The new four-tiered approach is optimal for identifying the unique needs of a customer and providing appropriate support. These tiers are Health Checks, Planned Maintenance, Enhanced Warranty and Predictive Maintenance.
A Health Check is an assessment of actuator asset condition relative to design specification and operational use. The Planned Maintenance tier encompasses thorough, intrusive product inspections and proactive repair management. Enhanced Warranty provides an extended warranty period and condition-based monitoring. Predictive Maintenance encompasses everything that the previous tiers provide, with the added provision of identifying potential problems before they are able to manifest.
“Lifetime Management centers around maximizing process uptime and asset availability for our customers,” said Dave Godfrey, Rotork’s Services & Aftermarkets product manager. “The different levels of support on offer allow our customers to mix and match in order to design a truly bespoke level of support to best match their individual site needs. Having Rotork involved in the management of their assets will allow them to keep up to date with product support and service as their installation base matures.”