With worldwide social distancing and restrictions on travel, gas measurement and control experts Chell Instruments have accelerated the inclusion of remote support capabilities into their products and systems. The high-precision gas experts have sped up the integration of planned technologies to help them remotely assist customers in the setup, monitoring and diagnostics of new systems.
To ensure the correct setup, many of the systems Chell provides have traditionally required either the client to visit their ISO-accredited calibration lab or a member of Chell’s technical staff to visit the customer’s site.
The remote support technology has recently been successfully deployed in a gas meter test system for a major manufacturer in Singapore. Instead of a technical representative of the customer visiting Chell’s headquarter to conduct a “factory acceptance test,” the checks were conducted in the Singapore factory with Chell’s technical staff remotely supporting the process.
Chell Instruments’ products are used across the world where the coronavirus pandemic has meant many countries have imposed travel restrictions and asked businesses to restrict physical visitors to reduce the spread of COVID-19. Many of Chell’s products already feature high connectivity to allow the data gathered to be shared and analyzed. However, its new remote-support integrations make even more critical information available so that parameters can be affected in real-time from anywhere in the world.
