January 3, 2024 (E+H release) — Endress+Hauser USA today announced its pledge to maintain current US product list prices, reaffirming its commitment to its customers and the US market. Throughout 2024, Endress+Hauser USA will refrain from increasing US product list prices to maintain customer stability, all while sustaining its mission to deliver a high-quality customer experience.
“While the market experiences pressure and impacts of inflation, Endress+Hauser is committed to fostering strong relationships with our customers and partners, building trust and delivering a preeminent customer experience,” said Tremel Wright, Vice President of Sales, Endress+Hauser USA.
In addition to holding US product list pricing and improving supply chain performance, Endress+Hauser USA will reduce freight costs by 3% to its US list price-based customers, further stabilizing and reducing overall purchasing costs.
Furthermore, Endress+Hauser USA and its national representative partner network have committed to same-day turnaround times for all non-project quotation requests received before 2 p.m. local time as standard practice. This will provide all customers with timely, accurate quotations to meet their needs at the speed of business today. This speed of response is enhanced by industry-leading delivery times for process instrumentation due to increased production capacity and supply chain capabilities.
“Since 2020, Endress+Hauser USA and its partner network have invested tens of millions of dollars in US operations, from supply chain and production to applications and quotations engineers, as well as other capital and personnel investments to ensure its ability to meet our customer commitments,” said Chad Kiel, Vice President of Marketing, Endress+Hauser USA. “We will continue to listen to the feedback we receive from our customers. Their input is critical to our decisions on future investments and improvements.”